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  ServiceNow TSOM Architect

We are seeking an experienced ServiceNow TSOM Architect to design and lead enterprise-scale Technology Service Operations Management (TSOM) solutions. The role involves architecting scalable IT Operations frameworks, implementing observability and AIOps capabilities, and driving operational excellence across hybrid and multi-cloud environments.

The ideal candidate will possess strong expertise in ServiceNow ITOM/TSOM modules, enterprise integrations, CMDB governance, and operational automation. This is a client-facing role requiring technical leadership, stakeholder engagement, and hands-on architectural delivery.

Total Vacancy:

1

Job Location:

London, United Kingdom

Working Mode:

Hybrid

Working Type:

Contract

Salary Range:

£ - £ per day

Qualification:

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field

Experience:

5+ years of hands-on ServiceNow ITOM/TSOM architecture experience

Responsibilities:

  • Design and implement end-to-end ServiceNow TSOM architecture aligned with enterprise IT Operations strategy
  • Lead large-scale TSOM deployments across hybrid, cloud, and on-premise environments
  • Architect solutions using:
    • ITOM Discovery
    • Service Mapping
    • Event Management
    • Operational Intelligence
    • Cloud Observability
    • AIOps
  • Define integration frameworks with monitoring and observability platforms
  • Ensure CMDB governance, data accuracy, and service mapping optimization
  • Implement AIOps-driven event correlation, anomaly detection, and operational automation
  • Establish governance standards, architectural best practices, and platform scalability measures
  • Collaborate with business stakeholders, IT leadership, and operations teams
  • Translate business requirements into scalable technical solutions
  • Support solution estimations, technical proposals, and pre-sales initiatives

Required Skills:

  • Strong expertise in ServiceNow TSOM and ITOM architecture
  • Hands-on experience with:
    • Discovery
    • Service Mapping
    • Event Management
    • Operational Intelligence
    • CMDB
  • Experience integrating monitoring tools such as:
    • Splunk
    • Dynatrace
    • AppDynamics
    • Azure Monitor
    • AWS CloudWatch
  • Strong understanding of AIOps and observability frameworks
  • Knowledge of hybrid cloud and enterprise infrastructure environments
  • Experience with ServiceNow governance and upgrade strategies
  • Excellent stakeholder management and communication skills
  • Strong analytical and problem-solving abilities

Preferred Skills:

  • Experience in enterprise digital transformation programs
  • Exposure to cloud-native observability platforms
  • Familiarity with Agile and ITIL frameworks
  • Pre-sales and solution consulting experience
  • Knowledge of automation and orchestration tools
  • Experience working within global enterprise environments